Overview

We are seeking an energetic, self-motivated Computer/Network Technician to join our dynamic IT team. This isn’t just a “behind-the-scenes” role; we need a proactive problem-solver who thrives on interaction and possesses a high degree of communication. The ideal candidate is a dedicated team player who takes initiative, manages their time effectively without constant supervision, and can translate complex technical issues into friendly, clear instructions for our staff. If you are passionate about technology and eager to drive efficiency in a fast-paced environment, we want to hear from you.

Duties

• Diagnose & Repair: Identify hardware issues on PCs, servers, printers, and peripherals, executing repairs per ECOESC protocols with precision and speed.

• Deploy & Upgrade: Lead the installation, configuration, and upgrading of hardware, software, and peripherals.

• User Support: Provide high-energy technical support for MS Office, web browsers, and proprietary software, ensuring a positive user experience.

• Ticket Management: Proactively manage the lifecycle of service requests; respond to, follow up on, and close tickets promptly with detailed documentation.

• Collaboration: Work closely with the IT team to escalate Tier 2 and Tier 3 issues, ensuring no problem falls through the cracks.

• Asset Management: Partner with the managing supervisor to maintain an organized inventory of supplies and equipment.

• Compliance & Growth: Maintain strict confidentiality of records, follow company procedures, and actively participate in coaching, reviews, and team meetings.

Qualifications

• Communication Mastery: Exceptional verbal and written communication skills; must be able to explain technical concepts to non-technical users with patience and clarity.

• Self-Starter Mindset: Proven ability to work independently, take initiative on tasks, and manage multiple priorities with a keen sense of urgency.

• Team Synergy: A collaborative spirit with a “no task too small” attitude and a willingness to support teammates.

• Technical Expertise: Strong knowledge of computer hardware and TCP/IP networking/protocols.

• Methodology: Proficiency in the ITIL framework for service management is preferred.

• Adaptability: A commitment to continuous learning and staying ahead of the curve on emerging technology trends.

• Physical & Legal: Ability to lift 30 pounds and must pass a criminal background check.